Our Return Policy

At Silver Square, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Return Eligibility

To qualify for a return:

• Your return request must be made within 30 days of receiving your order.
• The item must be unused, unworn, and in its original packaging.
• Opened packages are not eligible for returns. For hygiene and quality assurance reasons, products with opened or damaged packaging cannot be returned or refunded.
• Items must be in resalable condition with all original tags, accessories, and documentation included.

Non-Returnable Items

The following items cannot be returned:

• Opened packages
• Worn or used jewelry
• Items damaged after delivery
• Clearance or final sale items (if marked as such)
• Gift cards

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account.

Return Shipping

Unless the item arrived damaged or we shipped the wrong product, customers are responsible for return shipping costs.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact Support@shopsilversquare.com within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue promptly.

If you have any questions regarding returns or refunds, please contact us at Support@shopsilversquare.com. We’re always happy to help.